Privacy & Security Policy
The following statement outlines our commitment to the secure and responsible handling of our customer’s personal information and explains our policies regarding the personal information we collect about you.
General Privacy Principles
By “our/we/us/ours” we mean Soundandsafe.com and its wholly and partly owned subsidiaries and any company in which it has an interest by way of shareholding or any company in a group of companies to which it may belong. By “our sites” we mean any internet website operated by Soundandsafe.com.
Soundandsafe.com is committed to safeguarding the privacy of your information. By “your information” we mean any information about you, which you or third parties provide to us. This policy relates to the privacy of your information at Soundandsafe.com
Information we collect
In order to supply goods and/or provide services to you we need to collect and process the following information including your name, address, phone numbers, and email address. In order to make payments you must also provide credit card, debit card or bank account information. We will also collect transactional history to enable us to provide ongoing support and maintain servicing commitments, this may include amounts and dates of transactions, types of transactions (purchase of goods, purchase of services, returns etc) and any related equipment and/or subscriptions.
If you register to use our services such as the online shop or forum, we will ask you to provide some information about yourself for security and identification and verification purposes.
When completing any online forms, we will provide you with information about how your information will be used in relation to the product or service that you are applying for, within the form and any associated terms and conditions.
Where you provide information about others (e.g. if you are “recommending a friend”) you must ensure that you have their consent or are otherwise entitled to provide this information to us.
How we use your information
Soundandsafe.com will use your information to inform you by letter, telephone, text (or similar) messages, digital television, email and other electronic methods, about products and services (including those of others) which may be of interest to you or that may be due for renewal. You may tell us at any time if you do not wish to receive marketing communications from us by writing to us providing your full name and address.
We may also use your information for research and statistical analysis with the aim of improving our services.
We may pass your information to people who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential. If we transfer your information to an agent or service provider located in another country, we will make sure that they agree to apply the same levels of protection as we are required to apply to your information and to use your information strictly in accordance with our instructions.
We will retain information collected about you online for as long as permitted for legitimate business purposes.
Our Use of “Cookies”
“Cookies” are small files of data that reside on your computer and allow us to recognise you as a customer if you return to the website using the same computer and browser. We send a “session cookie” to your computer if and when you log in to your account by entering your email address and password. These cookies allow us to recognise you if you visit multiple pages in our site during the same session, so that you don’t need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.
We also use longer-lasting cookies for other purposes such as to display your email address on our sign-in form, so that you don’t have to retype the email address each time when you log in to your account. We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website. We may also collect information about your computer or other access device to mitigate risk and for fraud prevention purposes.
If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence sent to you. We retain these records in order to maintain and develop our relationship and to measure and improve our customer service performance. We may over time, delete these records as permitted by law.
Soundandsafe.com is committed to processing and handling your information with high standards of security. Electronically we use network and computer safeguards such as firewalls, encryption, daily anti virus and malware screening. Physically our buildings are security controlled and alarmed to the highest NSI NACOSS Gold standards. We only authorise access to your information to the employees who require it to fulfil their job responsibilities. All staff are security vetted in accordance with BS7858:2006
Electronic Payments & Transactions
Soundandsafe.com process electronic card payments via a third party (Paypal) using both online and offline methods. These transactions are transmitted using secure SSL 128 bit encryption. We comply with and adhere to the Payment Card Industry (PCI) Data Security Standard. We do not store credit and/or debit card details.
By placing an order with Soundandsafe.com the Customer agrees to data relating to the transaction being retained and processed by Soundandsafe.com in accordance with the Data Protection Act 1998 or any statutory modification thereof. The data so retained will be used by Soundandsafe.com for the purpose of accounting and marketing and will not be disclosed to any third party without the previous consent in writing of the Customer.
Soundandsafe.com may send to the Customer details of other Goods and services offered by Soundandsafe.com that Soundandsafe.com may consider to be of interest to the Customer. If the Customer does not wish to receive details of these offers then they should contact Soundandsafe.com either in writing at 84a Old Bedford Road, Luton. Bedfordshire LU2 7PD, by facsimile on 08707 625652, by telephone on 01582 451166 or by e-mail at mailto:email@example.com requesting that data is removed from the marketing database. Soundandsafe.com subscribes to the data protection principles as laid down by the Information Commissioner and all data is held securely. The Customer may, by writing to the Customer Care Department of Soundandsafe.com, request that all data relating to them be deleted from its records. Customers may also, in accordance with the provisions of the Data Protection Act 1998, obtain copies of such data that is held in respect of them by Soundandsafe.com. For Trade Customers Soundandsafe.com will also retain and process information in its capacity of a credit reference agency. Telephone calls and e-mails to Soundandsafe.com may be recorded or monitored for the purposes of security training and quality assurance.
DPA Registration number Z7424427.
Soundandsafe.com is not responsible for the accuracy or content of web sites of other providers which may have links from this website. In creating hypertext links to any other web site, Soundandsafe.com is not recommending that website or giving any assurances as to its standing. Comments, posts and images published on the website and/or forum are not moderated and do not necessarily represent the views of Soundandsafe.com. Offensive, libellous or copyright infringing material will be removed as soon as it is reported to us.
© Soundandsafe.com 2010